Context
Globalization, combined with the economic crisis and the growing complexity of socio-economic contexts, has made greater harmonization between different business management systems indispensable. This has led to the revision and publication of ISO 9001:2015.
Customer satisfaction
The new version of the standard broadens its scope, taking into account the needs and expectations of interested parties (such as the environment, safety, social responsibility, energy management, privacy protection, etc.), in relation to the specific context in which the organization operates. The goal is to promote management practices that enhance customer satisfaction as well as the satisfaction of other stakeholder categories.
Risk Driven
To achieve this goal, the quality management system model has been made more flexible, allowing for easy integration with other management models and methodologies used by organizations. Since all management systems, while having specific applications, share the aim of reducing or eliminating risks related to variability and the complexity of the context, the new edition of ISO 9001:2015 includes elements focused on risk management.
Codd&Date
This year as well, Codd&Date proudly obtained the ISO 9001:2015 certification, an important recognition that validates the excellence of our business processes and our ongoing commitment to quality. This certification not only confirms the effectiveness of our work but also serves as a driving force that motivates us to continuously improve, ensuring that every activity we undertake meets the highest quality standards. During the audit phase, one of the aspects highlighted as a strength of our processes was the courtesy, competence, and motivation of our staff, who stand out for their dedication and professionalism at every level.
Our team is, in fact, the driving force behind every success and the key factor that allows us to offer our clients excellent solutions, always tailored to their needs. The quality of our service does not depend solely on systems and processes but also on the value and enthusiasm of the people who work passionately every day to achieve our business goals. This certification is not just a milestone but an incentive to continue our commitment to continuous improvement, consistently investing in our human capital and in the processes that ensure the highest levels of efficiency and satisfaction. We firmly believe that the motivation of our staff is one of the fundamental elements of our success, and we will continue to nurture it with care and dedication.
